Privacy Policy

This Privacy Policy explains how Learn2Drive collects, uses, stores, shares, and protects personal information when users access or use the Learn2Drive platform, website, applications, messaging systems, payment systems, wallet services, booking systems, and related services.

By using Learn2Drive, you acknowledge and agree to the practices described in this Privacy Policy.

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1. Who We Are

Learn2Drive is an online marketplace platform connecting learner drivers with independent driving instructors.

References to “Learn2Drive”, “we”, “our”, or “us” refer to the operators of the Learn2Drive platform.

2. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Billing information
• Wallet balances and transaction history
• Booking history
• Messages sent through the platform
• Reviews and ratings
• Device information
• Browser information
• IP addresses
• Location related information
• Instructor verification documents
• Usage analytics and behavioural information

We may also collect additional information where reasonably necessary for fraud prevention, compliance, moderation, dispute handling, payment processing, or platform security.

3. Instructor Verification Information

Instructors may be required to provide documents such as:

• Driving licences
• ADI certificates
• Insurance documents
• DBS certificates
• Proof of address
• Vehicle information
• Identity documents

Verification documents may be stored securely for operational, fraud prevention, moderation, compliance, and legal purposes.

4. How We Use Information

We may use information for purposes including:

• Providing platform services
• Managing accounts
• Processing bookings
• Managing wallet balances
• Processing payments and payouts
• Providing customer support
• Sending notifications and emails
• Improving platform functionality
• Preventing fraud and abuse
• Investigating disputes
• Moderating communications and reviews
• Monitoring platform security
• Complying with legal obligations
• Enforcing platform policies

5. Messaging and Communications

Learn2Drive may monitor, store, analyse, review, or disclose communications sent through the platform where reasonably necessary for:

• Fraud prevention
• Safety and moderation
• Dispute investigations
• Compliance obligations
• Platform protection
• Customer support

Users should not expect communications conducted through the platform to remain permanently private.

6. Wallet and Payment Information

Payment transactions may be processed by third party payment providers.

Learn2Drive may store transaction history, wallet balances, payout records, refund history, withdrawal information, and payment related metadata for operational, accounting, compliance, fraud prevention, and dispute resolution purposes.

Full payment card details are not ordinarily stored directly by Learn2Drive where processed by third party providers.

7. Reviews and User Content

Information submitted through reviews, ratings, profile descriptions, dispute systems, or messaging systems may become visible to other users where relevant to platform functionality.

Learn2Drive may moderate, remove, edit, restrict, or retain user submitted content where reasonably necessary.

8. Cookies and Analytics

Learn2Drive may use cookies, analytics tools, tracking technologies, and related technologies to:

• Maintain login sessions
• Improve platform functionality
• Monitor traffic and usage
• Detect suspicious activity
• Remember preferences
• Measure platform performance

Users may disable certain cookies through browser settings, although this may affect platform functionality.

9. Fraud Prevention and Security

Learn2Drive may use automated systems, monitoring tools, behavioural analysis, account reviews, and manual moderation processes to detect suspicious activity, fraud, abuse, chargeback risks, policy breaches, or security threats.

Accounts, balances, withdrawals, bookings, or communications may be restricted or reviewed where suspicious activity is identified.

10. Sharing Information

Learn2Drive may share information with:

• Payment providers
• Hosting providers
• Fraud prevention providers
• Professional advisers
• Regulatory authorities
• Law enforcement agencies
• Technology providers
• Customer support providers

Information may also be shared where reasonably necessary to:

• Protect users
• Enforce policies
• Investigate disputes
• Prevent fraud
• Comply with legal obligations
• Protect platform operations

11. Data Retention

Learn2Drive may retain information for as long as reasonably necessary for:

• Operational purposes
• Accounting obligations
• Fraud prevention
• Dispute handling
• Security monitoring
• Legal compliance
• Platform enforcement

Certain information may continue to be retained after account closure where reasonably necessary.

12. Account Security

Users are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account.

Learn2Drive is not responsible for losses arising from unauthorised account access resulting from user negligence, password sharing, insecure devices, or compromised credentials.

13. Third Party Services

Learn2Drive may integrate with third party services including payment processors, analytics providers, mapping services, communication providers, and hosting services.

Third party services may operate under their own privacy policies and terms.

14. International Processing

Some service providers used by Learn2Drive may process information outside the United Kingdom.

By using the platform, users acknowledge that information may be transferred, stored, or processed internationally where reasonably necessary for platform operation.

15. User Rights

Depending on applicable law, users may have rights relating to:

• Accessing personal information
• Correcting inaccurate information
• Requesting deletion of information
• Restricting certain processing
• Objecting to certain processing activities

Certain rights may be limited where information must be retained for fraud prevention, compliance, dispute handling, legal obligations, or legitimate business interests.

16. Children’s Privacy

Learn2Drive is not intended for children below the minimum legal driving age applicable in the relevant jurisdiction.

If Learn2Drive becomes aware that information has been collected unlawfully from children, we may take reasonable steps to remove such information.

17. Changes to this Privacy Policy

Learn2Drive may update this Privacy Policy at any time.

Updated versions become effective upon publication. Continued use of the platform constitutes acceptance of the revised Privacy Policy.

18. UK GDPR and Data Protection Rights

Learn2Drive aims to process personal information in accordance with applicable data protection laws, including the United Kingdom General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Depending on the circumstances and applicable law, users may have rights relating to:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Restricting certain processing activities
• Objecting to certain processing activities
• Requesting portability of certain information
• Withdrawing consent where processing is based on consent

Learn2Drive may require users to verify their identity before responding to privacy related requests.

Certain information may continue to be retained where reasonably necessary for:

• Fraud prevention
• Dispute resolution
• Legal compliance
• Financial record keeping
• Platform security
• Enforcement of legal rights
• Legitimate business interests

Learn2Drive relies on one or more lawful bases for processing information, including:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• User consent where applicable

Users have the right to lodge complaints with the Information Commissioner’s Office (“ICO”) if they believe their personal information has been handled unlawfully.

19. Contact Information

For privacy related enquiries, complaints, or requests, contact: support@learn2drive.io